The Pendleton license branch changed locations Tuesday from 753 E. Water St. to 129 S. Pendleton Ave.
Ron Stiver, commissioner of the Indiana Bureau of Motor Vehicles, officially opened the new location. He said the BMV has improved its operations. For example, he noted, the average wait time for customers is eight minutes, down from 28 minutes two years ago.
“With our new Pendleton branch, and a committed team, I expect service to improve even further for our Madison County customers,” he said.
The branch location change made use of empty space in Pendleton.
“I am also pleased that through the re-use of this vacated retail space, we can be part of the continuing redevelopment for downtown Pendleton,” Stiver said.
Pendleton license branch fact sheet from the Indiana Bureau of Motor Vehicles
— Located at 129 S. Pendleton Ave., Pendleton
— 3,024-square-foot building with a public restroom (Previous branch was 2,800 square feet and did not have a public restroom)
— 9 customer service terminals
Visit Times
— Pendleton 2007 year-to-date (YTD) average visit time: 10 min. 58 sec.
— Pendleton 2008 YTD average visit time: 8 min. 6 sec.
— Statewide 2008 YTD average visit time: 8 min. 23 sec.
— Pendleton Sept. 2007 average visit time: 8 min. 42 sec.
— Statewide Sept. 2007 average visit time: 8 min. 28 sec.
— Pendleton Sept. 2008 average visit time: 8 min. 6 sec.
— Statewide Sept. 2008 average visit time: 6 min. 54 sec.
Transactions
— Pendleton 2007 branch visits: 36,497
— Pendleton 2008 YTD branch visits: 25,039
— Pendleton 2007 branch transactions: 72,984
Pendleton 2008 YTD branch transactions: 49,132
Transaction types 2008
— Registrations: 28,152
— Titles: 7,159
— Driver licenses and permits: 8,066
— ID cards: 559
— Voter Registrations: 1,877
— Other: 3,319
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Pendleton license branch changes location
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